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hotel-xenia
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800.247.4431
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THE STRATER CARES™
HEALTH & SAFETY PROGRAM

WE'VE NEVER BEEN MORE READY TO WELCOME YOU!

As an historic hotel that has operated for over 134 years in one of the best places in this world (our opinion of Durango, but you will think so too!), we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house team members to our housekeepers and facilities members who polish this living history museum each day, to our culinary crew and exceptional servers, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. That’s why we always encourage you to Book Direct. Our 88 rooms are unique, and we know their stories. And now, more than ever, we’d love to hear your voice and ensure you of our health and safety practices through a program we’ve developed called Strater Cares™.

As we navigate these new and interesting times, we are continually evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. Please use this as a resource to understand all of the practices we have in place. We look forward to welcoming you to Durango and to its iconic historic hotel — The Strater.

The Strater Team

These standards and protocols may evolve with time and are subject to change.
Download our Strater Cares Program PDF.

ONGOING SAFETY - NEW EXPERIENCES

What To Expect When You Arrive

  • Durango has moved to a ‘free to choose’ model regarding mask wearing. The Strater, in line with the CDC and local guidelines, has opted to allow our staff and guests who are fully vaccinated to not have to wear masks. If our staff or guests are not fully vaccinated they must continue to wear masks.
  • To help with your social distancing efforts in our lobby, we will be using the red velvet rope stanchions that were once used in the historic Henry Strater Theatre. Please take care of one another by maintaining a six foot distance from people who are not in your travel party.
  • Hand sanitizing stations are located in our lobby and restaurants.  We encourage you to use these stations for your safety and those around you. (External Use Only. Flammable).
  • Concierge service is available to keep you informed of ways to enjoy Durango’s open activities, great outdoor options and more. We will provide you with The Strater Team’s ideas on how to Play Outside With Care™. Simply visit or call the Front Desk.
  • The Mahogany Grille is open for dinner at 5pm.
  • The Diamond Belle Saloon is open for lunch and dinner.
  • The Office Spiritorium is open for cocktails, appetizers and live entertainment beginning at 4pm each day.
  • Take-Out Food Service is available
  • Lower staff numbers than normal. Please be patient with our employees as they navigate shortened shifts and lower numbers.
  • Elevator service limited to people  within your immediate party. If luggage service is requested, one of our team members will ride the elevator separately and wear appropriate safety gear. We monitor elevator traffic and wipe down the touch points frequently.
WORKING WITH EXPERTS TO TAKE CARE OF YOU

WHAT WE’RE DOING TO KEEP PEOPLE SAFE

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as the Colorado Governor’s Office and local San Juan Basin Health Office to continually monitor the situation on a regional and local level. We are working with all resources available to us to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

The Strater Hotel has always made the safety of our guests and staff a top priority. Our operations include hotel guest rooms, food and beverage, and management of many common spaces. We are continually addressing each area of our business to develop a comprehensive set of policies and protocols to enhance safety for our guests and employees.

 

These ongoing efforts include:

  • Increased lobby and lobby bathrooms deep cleaning and disinfecting frequency.
  • Disinfecting all door handles, surfaces and equipment frequently in all guest areas.
  • A social distancing structure is in place for front desk interactions.
  • Communication with guests and employees of the new room cleaning standards, including but not limited to no cleaning of stay-overs or entering guest rooms by staff until check-out.
  • Laundry and housekeeping staff have been trained on procedures for handling linens based on guidance from Association for Linen Management (ALM) – all linens are cleaned with bleach and/or disinfectant.
  • Employees use gloves when handling cleaning chemicals, preparing food, disposing of trash, cleaning bathrooms, if exposed to blood-borne pathogens, handling luggage, and when processing packages and mail.
  • Employee temperature screenings upon arrival to work using thermal forehead thermometer. Any employee who has indicators of being ill or getting ill is required to stay home. Any employee testing positive for COVID-19 is to remain in quarantine for 2 weeks and test negative before returning to work.
  • Hand sanitizer stations have been placed throughout The Strater for your use.
FLEXIBILITY AND PERSONAL SERVICE

BOOK & TRAVEL WITH CONFIDENCE

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 48 hours in advance of arrival and receive a full refund.

Should you have any questions or concerns, feel free to give us a call 800.247.4431. We look forward to sharing our living history museum with you for an enjoyable and safe stay.

BOOK DIRECT

Para obtener información en español sobre la pandemia en Colorado.

El gobernador de Colorado Jared Polis, anunció el lanzamiento de páginas en Facebook and Twiter en español para ayudar a difundir información importante relacionada con la pandemia COVID-19. Pueden visitar la página de Facebook en y la página de Twitter.

STRATER HISTORY

800.247.4431

info@strater.com

699 Main Avenue Durango, CO 81301

COPYRIGHT © 2022 ALL RIGHTS RESERVED STRATER, LLC
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